If you have a SchoolSims portal user account, but you are unable to remember your password, simply select the “Forgot Password?” link on the login page. You will receive an email allowing you to choose a new password.

If the simulation will not begin when you click the “Play Sim” button, it may be a simple issue to fix. 

• Make sure your browser is set to accept cookies. Our site uses cookies to track your progress throughout a simulation. If your browser will not accept cookies, it can sometimes prevent you from proceeding. Check that your browser accepts cookies under the Security and Privacy settings of your preferences.
• It is always a good idea to restart your browser and/or computer.
• Try clearing your memory cache. This can also be done under the Security and Privacy settings of your browser.
• To try to pinpoint an issue, it is helpful to try multiple sims in multiple browsers on multiple devices.

If the video plays, but you are unable to hear the audio, there are a few quick options to check:

• Check the audio on your computer or device. Make sure the sound is not muted or turned down too low.
• Check the audio on your browser. Make sure your browser is set to allow sites to play sound.
• Check the audio level on your specific window and make sure it is not muted.
• Right-click on the video and make sure the mute button is not pressed
• Right-click on the browser tab and choose to unmute the tab

Yes! Your professor will provide you a link to enter your information to verify that you are a class member, after which you will receive an email from one of our team members with instructions on how to pay for access. You will be provided login credentials once we receive your payment.

Zoom is a fantastic tool for virtually facilitating a simulation! When it comes to simulations during our monthly webinars, Zoom is our first choice. You can use the chat tool to start polls at decision points, go into breakout rooms, and allow discussion. Simply invite your colleagues to your personal or scheduled Zoom room and share your screen while playing the simulation. Our simulations are available to anybody, anywhere, and at any time!

Above is a video explanation on how to create and share links to a simulation for you to share with your colleagues.

Recorded Response Track – Scoring Category Key

1. First Impression (Set Up and Nonverbal Cues)

Evaluates the participant’s initial presence when beginning the response. This includes posture, facial expression, eye contact, and the overall sense of readiness and professionalism demonstrated in the opening moments.

2. Framing (Set Up)

Assesses how clearly and effectively the participant frames the situation at the start of their response. Strong framing includes acknowledging the issue, setting a purposeful tone, and previewing the approach in a structured and confident way.

3. Perceived Trustworthiness and Rapport (Nonverbal Cues)

Measures the participant’s ability to project warmth, approachability, and sincerity through nonverbal behaviors. This includes facial expression, tone, nodding, and other relational cues that help build psychological safety and rapport.

4. Authority Impression (Verbal and Nonverbal Cues)

Evaluates the participant’s command presence and ability to project steady, credible leadership. Indicators include tone of voice, clarity of message, confidence, and balanced assertiveness without coming across as authoritarian.

5. Expression and Energy (Vocal and Nonverbal Cues)

Looks at the participant’s vocal expressiveness, enthusiasm, and level of engagement. This includes pacing, emphasis, intonation, and the degree to which the response feels lively, invested, and not monotone.

An article on how to erase your cache in Google Chrome can be found below:

How to clear cache

An article on how to erase your cache in Safari can be found below:

How to clear cache

An article on how to erase your cache in Microsoft Edge can be found below:

How to clear cache

An article on how to erase your cache in Firefox can be found below:

How to clear cache